Medion External hard disk Guia do Utilizador descarregar pdf (Página 13)

After Sales Support TEL: 1300 884 987 WEB Support: www.medion.com.au

Troubleshooting

PROBLEM: Windows stops responding when I disconnect the external hard drive.

ANSWER: This may occur because Windows is trying to access a file that is in the external hard

drive. Make sure that none of the files on the disk are open when you unplug the drive. Be sure to

stop the drive before disconnecting the power or adapter cable to prevent any data loss.

PROBLEM: The drive is not recognised by my computer.

ANSWER: Restart your computer.

PROBLEM: The hard drive does not seem to have as much storage capacity as I allocated.

ANSWER: Check that your operating system and file system support the desired amount.

PROBLEM: ScanDisk reports an unrecoverable error.

ANSWER: The Scandisk program tests drives for errors. If ScanDisk finds a problem and is unable

to fix it, there may be a problem with the hard disk

If you need Further Assistance

If the troubleshooting suggestions in the previous section have not solved your problem, please

contact our helpline. We will try and help you over the telephone. However, before you contact

the MEDION Help Desk, please have the following information available:

 How is your computer configured?

 What additional peripherals do you use?

 What messages, if any, appear on your screen?

 What software were you using when the error occurred?

 What steps have you already undertaken to solve the problem?

 If you have already been given a customer number from a previous call to us, please have

this available.

Copying this Manual

electronic and any other form without the written approval of the manufacturer is prohibited.

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Medion External hard disk Guia do Utilizador Página 13